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9. Polite software is perceptive
Software that is perceptive notices slight changes in input or repetiveness.
Software that is perceptive improves the users speed and reduces errors as well as increasing delight.
For instance, perceptive software might understand that a 1% discount likely isn’t something that’s often wanted and would gently notify the user about that.
Software that’s perceptive is actually secretly interested in the user
Examples of software being perceptive