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3. Polite sofware is forthcoming
Software that is forthcoming shows the user all the relevant information that pertains to their current task. Often, software has a lot more information than is shown to the user.
Software that is forthcoming increases the users success and avoid mistakes. Having all the relevant information helps them make better decisions.
To make interactions forthcoming we should consider what pieces of information might make change the users inputs. In the example of an ATM, the user might provide a different amount to withdraw depending on their bank balance. If information might affect the users input, it should be shown.
Forthcoming software goes hand in hand with being informed. If software is informed and forthcoming, it can present a useful and complete context to the user.
Examples of software being forthcoming